Management and its role in software quality assurance
Top management’s quality assurance activities
Assure the quality of the company’s software products and software maintenance services
Communicate the importance of product and service quality in addition to customer satisfaction to employees at all levels
Assure satisfactory functioning and full compliance with customer requirements
Ensure that quality objectives are established for the organization’s SQA system and that its objectives are accomplished
Initiate planning and oversee implementation of changes necessary to adapt the SQA system to major internal as well as external changes related to the organization’s clientele, competition and technology
Intervene directly to support resolution of crisis situations and minimize damages
Ensure availability of resources required by SQA systems
The SQA unit and other actors in the SQA system
SQA unit members
SQA trustees
SQA committee members
SQA forum members
The SQA unit
SQA trustees and their tasks
Unit-related tasks
Organization-related tasks
SQA committees and their tasks
SQA committees can be either permanent or ad hoc
SQA forums – tasks and methods of operation
SQA procedure improvements and implementation
Quality metrics
Corrective actions – analysis of failure and success cases
Quality system issues – development and implementation of new tools
Quality line management problems – daily operational software quality problems brought before it by quality managers from every level
The future of SQA
Facing the future: SQA challenges
Growing complexity and size of software packages
Growing integration and interface requirements
Shorter project schedules
Growing intolerance of defective software products
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